5th Annual Retail Banking Technologies Summit

24 - 25 February 2021 | Online

PAST SPEAKERS

SEE THE PREVIOUS SPEAKERS & CASE STUDIES

Craig HUGHES

Chief Enterprise Architect

Pedro Pinto COELHO

Executive Chairman, CEO

Robert WRIGHT

CEO

Martin SLADECEK

Director of Digital Strategic Studies

Thomas KOLARIK

Former CTO, Managing Director IT Solutions

CONFERENCE TOPICS 2021

LOOK AT THE TOPICS THAT WERE DISCUSSED

  • Retail banking in the age of COVID-19
  • Collaboration between banks and FinTechs
  • Digital and mobile experience: Moving to relationship interactions
  • What is the best method to capture data analytics of customers?
  • Developing new & improved value proposition for customers in the digital era
  • How to achieve fusion between banking experience and the customer’s lifestyle?
  • The use of APIs for the transformation to an Open Banking platform
  • How is the pandemic influencing the retail banking workforce?
  • How retail banks can keep the lights on during the COVID-19 crisis and recalibrate for the future?
  • Addressing the growing popularity of mobile payments & e-payments
  • Distributed ledger technologies: Blockchain, bitcoin and augmented reality: Why are they well down the list of priorities?

Designed for

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking industry involved in:

  • Technology
  • Innovation
  • Digitalisation
  • Open Banking
  • Retail Banking
  • Retail Development
  • Retail Technologies
  • Retail Products
  • FinTech
  • Blockchain
  • Information Technology
  • Digital Channels
  • Digital Transformation
  • Big Data
  • Artificial Intelligence
  • E-Banking

Thomas KOLARIK

Former CTO, Managing Director IT Solutions

CASE STUDY / DAY 1

Agile? This Is Operations!

Agile ideas and practices have their roots in IT software development and only recently developed into a school of thought for general management. On the other end of the spectrum, IT operation units in banks have stayed as stronghold of process focus, specialisation and top-down KPIs. In this presentation, the speaker will provide some experience from Erste on how to make IT operations flexible, interesting for employees and provide more value to customers – without endangering stability.

  • Agile, software, operations, banks
  • Why operations are “different”
  • Systemic challenges: Stability, specialisation, silos
  • The way out – Practices & experience: Error culture, SRE, XFT, self-selecting teams
CASE STUDY / DAY 1

The Effect of COVID-19 on the Banking Industry in South East Europe

The pace of change in the banking industry in South East Europe has increased significantly due to COVID-19. Is the change sustainable? What does the future look like in the region?

  • Profile in the banking industry in SEE 6
  • Banks: The solution or the problem?
  • Customer behaviour changes as a result of COVID-19
  • SEE banking by 2023

Robert WRIGHT

CEO

Craig HUGHES

Chief Enterprise Architect

CASE STUDY / DAY 2

Digitalisation Disruptor – The Capability Trap

The journey towards digitalisation can be an arduous one. For digitalisation to succeed, we need to ensure we have the buy-in of all stakeholders. Maintaining this may be harder than originally perceived, especially when the capability trap kicks in.

CASE STUDY / DAY 2

Payments Revolution: Will Blockchain Networks Replace Legacy Payment Platforms?

Why blockchain payment networks have not become the de facto standard for Payment Market Infrastructures? Is the problem related to adoption of the technology for this use case? Are we too early in the evolution life cycle for this to be feasible? We will explore some of the opportunities and challenges related to this.

  • What are the current realities
  • Which current barriers to entry exist
  • Which industry forces are creating a case for change
  • Which timelines do we see as realistic to achieve this

Pedro Pinto COELHO

Executive Chairman, CEO

SPONSORS

Very useful information, excellent content and very professional quality of speakers.

Senior Information Security Management Director at Raiffeisen Bank

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